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Frequently Asked Questions

GENERAL QUESTIONS

How can I keep up with your new work?

Follow me on Instagram, Facebook or Twitter: @erinyoshi.  Sign up for my newsletter.  

 

What is it like to do a mural project with you?

In our initial assessment phone call, I will walk you through the stages of the mural process. We will discuss theme and content. Shortly after, you will receive a proposal with all items discussed, a print out of the mural stages and a price quote. If you want to move forward you would sign, and submit a deposit. From that point on, I would manage your mural project. As a client you would be able to give input on the artistic content and color choice.

 

What is needed at the location, to do a mural project?

Storage on site or near the location for the materials and equipment, access to location, permission from property owners, and access to a bathroom is preferred.

 

Payment, what is required?

A payment of 50% in advance and 50% upon completion of project (within 2 weeks of notification of completion) is required. I accept all major credit cards, checks and cash.  I will provide and necessary paperwork for tax purposes.

 

How much do you charge for a mural?

In order to determine costs, I do a site visit to take measurements, assess the wall, and determine the equipment needs for the location.  If you are far away, I can also give a basic estimate based upon wall dimensions, the standing area, and photos of the wall and surrounding location. Contact me so we can discuss your project.

 

Are your murals UV and Graffiti protected?

It is an optional service that can be provided on murals. This is included on mural proposals.

 

Do you paint kids rooms or homes?

Yes I paint inside and outside of homes and businesses.  

 

I WANNA BUILD LASTING RELATIONSHIPS WITH MY CLIENTS, SO IF YOU HAVE ANY ADDITIONAL QUESTIONS OR CONCERNS FEEL FREE TO WRITE ME AT INFO@ERINYOSHI.COM.

SHIPPING AND RETURN POLICIES

What is your shipping Policy?

There are a number of variables that will affect the price of shipping. This makes setting a standard shipping fee structure pretty dang difficult. The price you see at the check out will be calculated based on weight, quantity and size.

I ship USPS, Fed Ex and UPS. Shipping dates range from 1-7 business days after order has been processed, depending on distance. Customers will receive tracking number via email as soon as their order has shipped. 

What is your Policy on Returns/Exchanges/Refunds? 

I do not accept returns.  All Sales are FINAL.  There is a 25% fee for any changes after the order is placed. 

Did your print arrive damaged?  If so, please contact me at info@erinyoshi, send me a photo of the damaged item and please keep all packaging.  I will replace any items that arrived damaged. 

MATERIAL DESCRIPTIONS

What materials do you use on original pieces?

I use a combination of acrylic paint and enamel spray paint.  All of my artwork pieces  are coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and life.

What materials do you use in your canvas prints?

- Brand info : Epson Exhibition Matte
- Thickness : 22 mil
- Acid-free, Lignin-free, heavyweight cotton-poly blend

This elegantly textured features soft-matte surface with a bright white point, exceptionally high Dmax, and wide color gamut. The canvas base is enhanced with elastic polymers providing high tensile strength and flexibility for gallery wrap stretching without cracking.

FINISHING

All canvas prints are coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life.

What materials do you use in your metal prints?

  • ChromaLuxe clear metal panels
  • Photographic image quality
  • 1.14mm sides
  • Wood backing with saw tooth ready to hang

*Colors may vary due to sublimation process and substrate surface.

Infusing dyes directly into specially coated metal prints result in outstanding image clarity and vibrancy with exceptional detail and resolution. The subtle reflective quality shines through in lighter areas of the image.

Metal prints are also extremely durable, offering scratch and abrasion resistance without hiding your image behind glass. Our metal prints also offer the highest fade resistance compared to every other photo medium.

HOW TO CARE FOR YOUR METAL PRINT:

Our metal prints have a durable scratch resistant surface that is waterproof and can be cleaned easily with a damp cloth. Use caution when hanging. If dropped the corners can dent.

  • Contain no VOCs (Volatile Organic Compounds)
  • Contain no lead or other heavy metals or phthalates
  • Coating is a thin, very durable layer which is cured using a low energy process creating zero emissions

What materials do you use for Acrylic prints?

  • 1/4" Acrylic
  • 3mm PVC Backing for added Support
  • 1" x 2" Pine wood backing with ready to hang wire and courtesy hook

Photographic quality prints face mounted to acrylic have a vibrant color, clarity and depth. Light passes through the acrylic in a unique way that illuminates your image for a modern and sleek aesthetic. The mounted print is fixed to black pvc for added support, and has a wooden backing with ready to hang wire.

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Visit my FAQ page for more information on my policies.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Visit my FAQ page for information on the materials I use to print.

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To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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